All sales are final unless an error occurred on the behalf of us. We do offer a 7 day return policy for a full refund minus shipping cost. No refunds or exchanges after the 7th day of order being delievered.
If your order is returned to us due to incorrect address or error on your part, there's a re-shipping fee that will be charged in order for us to reship your order.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. We do not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.
Please keep in mind, we are a SMALL growning business. Please allow time for your item to be packed with love and carefully dispatched. If you have any issues, questions or concerns about your order, please submit the issue on our contact us page and we will get back to you as soon as possible.
Due to COVID -19 all shipments may be delayed. We are sorry for the inconvenience. Order processing time is 7-10 business days, unless otherwise notified. Orders are shipped using the United States Postal Service (USPS) or UPS, Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If a product is out of stock please allow 7-14 business days for products to be processed and shipped out. When shipped, you will receive an email containing your order tracking information.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice.
INTERNATIONAL SHIPPING:
All international customs, taxes, and other fees are the responsibility of the customer. The cost will vary by value and country, so please be aware of what to expect before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason.
REPLACEMENT ITEMS:
If an item arrives damaged, please let us know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.
